1. Company Information

Q1: Are you a manufacturer or trading company?
A: We are a professional manufacturer with years of experience in consumer electronics, specializing in wireless chargers, charging accessories, and customized electronic products.

Q2: Where is your factory located?
A: Our factory is located in China, with convenient transportation and a complete supply chain system.

Q3: Can I visit your factory?
A: Yes, you are warmly welcome to visit our factory. We can also arrange an online factory tour via video call.

2. Product Information

Q4: What products do you mainly manufacture?
A: We mainly manufacture wireless chargers, magnetic chargers, charging stations, power banks, charging cables, and other consumer electronic accessories.

Q5: Do your products support OEM or ODM service?
A: Yes, we provide both OEM and ODM services to meet different customers’ branding and customization needs.

Q6: Can you customize logo and packaging?
A: Yes, customized logo, packaging, color, and product design are available according to your requirements.

Q7: Are your products certified?
A: Yes, our products can comply with certifications such as CE, FCC, RoHS, UKCA, and others depending on market requirements.

Q8: Do you provide new product development?
A: Yes, our professional R&D team can support new product development based on your ideas or technical requirements.

3. Pricing & MOQ

Q9: What is your MOQ (Minimum Order Quantity)?
A: MOQ depends on the product model and customization requirements. Please contact us for detailed information.

Q10: Can I get a better price for large orders?
A: Yes, we offer competitive prices based on order quantity and long-term cooperation.

Q11: Is the price negotiable?
A: Yes, pricing can be adjusted according to quantity, packaging, specifications, and cooperation terms.

Q12: Do you offer wholesale prices?
A: Yes, we provide factory-direct wholesale pricing for distributors, wholesalers, and brand owners.

4. Samples

Q13: Can I get samples before placing a bulk order?
A: Yes, sample orders are available for quality evaluation before mass production.

Q14: How long does sample delivery take?
A: Normally, sample preparation takes 3–7 working days depending on product availability and customization requirements.

Q15: Is the sample fee refundable?
A: In most cases, sample costs can be refunded after bulk order confirmation.

5. Production & Lead Time

Q16: What is your production lead time?
A: Usually, lead time is 15–30 days depending on order quantity and production schedule.

Q17: Can you handle urgent orders?
A: Yes, we will try our best to support urgent orders based on production capacity.

Q18: How do you control product quality?
A: We have a strict quality control system covering IQC, production inspection, aging tests, and final inspection before shipment.

Q19: Can I check production progress?
A: Yes, we can provide production updates, photos, or videos during manufacturing.

6. Payment Terms

Q20: What payment methods do you accept?
A: We accept T/T (Bank Transfer), PayPal, Alibaba Trade Assurance, Western Union, and other mutually agreed payment methods.

Q21: What are your payment terms?
A: Normally, 30% deposit before production and 70% balance before shipment.

Q22: Do you support L/C payment?
A: For large orders, L/C may be accepted upon mutual agreement.

7. Shipping & Delivery

Q23: What shipping methods do you offer?
A: We support express delivery (DHL, UPS, FedEx), air freight, sea shipping, and railway transportation.

Q24: How long does shipping take?
A: Delivery time depends on destination and shipping method. Express delivery usually takes 3–7 days.

Q25: Can you arrange shipment for us?
A: Yes, we can arrange shipping through our reliable logistics partners or work with your forwarder.

Q26: Which trade terms do you support?
A: We support EXW, FOB, CIF, DDP, and other international trade terms.

8. OEM / ODM Service

Q27: Can you print our logo on the products?
A: Yes, logo printing such as silk printing, laser engraving, or UV printing is available.

Q28: Can you develop products according to our design?
A: Yes, we can manufacture products based on your drawings, samples, or technical requirements.

Q29: Will our design remain confidential?
A: Yes, we highly value customer confidentiality and can sign an NDA if required.

9. Warranty & After-sales Service

Q30: What is your warranty policy?
A: Generally, we provide a 12-month warranty depending on the product category.

Q31: What if products have quality issues?
A: Please provide photos or videos for evaluation. We will offer replacement, repair, or compensation according to the situation.

Q32: Do you provide technical support?
A: Yes, our sales and technical teams are always ready to support you.

10. Cooperation

Q33: Are you looking for distributors or agents?
A: Yes, we welcome distributors, wholesalers, and brand partners worldwide.

Q34: Why should we choose your company?
A: We offer competitive pricing, stable quality, professional service, strong R&D support, and flexible OEM/ODM solutions. 

Q35: How can I place an order?
A: Please contact our sales team with your requirements, and we will provide quotation and ordering details.